Description:
· Report directly to the Centre Manager.
· Direct responsibility for the daycare centre as a business unit with an understanding of P&L.
· Actively drive sales volume through quick follow-ups with potential clients.
· Provide accurate information to clients on policies, procedures and service.
· Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
· At all times ensure the highest level of care are given to the patients according to regulations, SOPs and best practices.
· Work closely with other managers to ensure that all MOH service requirements on financial and quality aspects are strictly adhered to through rigorous and constant internal checks.
· Ensuring that the logistics and operational capability of the centre runs smoothly.
· Responsible for staff rostering and management.
· Participate & represent on behalf of the company’s services with confidence.
· Respond to emergencies, conduct investigations on incidents and preventive actions.
· Represent the Centre Manager in his/her absence.
· Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.
Requirements:
· Diploma or Degree in Business Management or any other fields are welcome to apply.
· Applicants with operational backgrounds in other industries such as hospitality are welcome to apply.
· 5-days work week. Rotational weekends (Sat & Sun) required.
· Preferably minimum 3 years in operational management role.
· Experience working with MOH or other relevant stakeholders in the healthcare industry would be good to have.
· Experience working with elderly in the community would be good to have.
· Hands-on and enjoys community setting.
· Able to work independently with little supervision.
· Highly proficient in Microsoft Office and comfortable with IT.
· Able to speak local languages and dialect (preferable).
· Singaporean & PR only.
Benefits:
· Attractive base salary and incentives for driving results.
· Great opportunity for career development in a growing market and organization.
· Industry-specific training and coaching by a highly experienced team.
· Highly flexible environment to brainstorm and implement ideas.
· 15 days annual leave.
