(A) Job Summary:
The Manager, ICT spearheads the development and implementation of ICT policies and procedures and oversees the daily ICT operational activities at the Singapore Office.
(B) Essential Job Functions:
The Manager, ICT is responsible, but not limited to, the following:
· Spearheads continuous improvements and innovation on Integrated Digital Delivery (IDD) process.
· Directs the implementation and administration of ICT policies and procedures.
· Manages and maintains the IT and computer systems including the telecommunications system to ensure high level of service performance to all users.
· Oversees daily ICT functions to ensure the smooth running of the Company.
· Oversees the development, maintenance and on-going support for the various IT systems such as finance, HR, contract tender, etc.
· Oversees all activities relating to the installation, maintenance and management of the computer network for Town Office and Project Sites.
· Manages the communications, workstations and servers of the Company’s computer network.
· Develops, implements and maintains operating policies and approaches for all ICT systems.
· Ensures that computer hardware and telecommunications systems are up-to-date and that all software licences are all legal and updated.
· Conducts periodic checks and/or audits on the network security of the Company.
· Manages the Company’s network connectivity, internet and anti-virus systems.
· Ensures disaster recovery plans are tested annually and highlights any operational risks associated with the provisions.
· Ensures all ICT assets (hardware, software and documents) are accounted for the entire Singapore Office.
· Negotiates contracts with manufacturers for all software, hardware and consulting systems.
· Manages ICT budgets and expenditures.
· Develops training materials and procedures, and trains users in the proper use of ICT systems, hardware and software.
· Provides technical support to all users regarding the use of ICT programmes.
(C) Minimum Qualifications/ Job Experience:
· A Bachelor’s Degree in Computer Science, Information Technology or related field.
· At least 8 years of relevant working experience.
· At least 3 years of supervisory experience.
· Relevant technical experience in onsite support and project management.
· Experience in Microsoft Windows Desktop and Server Support will be an advantage.
(D) Knowledge/ Skills/ Abilities:
· Must be familiar with ISO 27000 & ERP.
· Excellent verbal and written communication skills.
· Excellent knowledge of IT, skills, network devices and servers administration.
· Strong time management skills with exceptional attention to detail and ability to manage multiple tasks at one time.
· People-oriented with strong interpersonal skills to manage internal and external stakeholders.
· Ability to manage, negotiate and supervise external company relationships.
· Strong organizational and conflict resolution skills.
· Ability to analyse and synthesize issues quickly.
· Resourceful.
· Keep abreast of latest technologies and trends.
· Able to work overtime and be on standby when required.
