- Responsible in scaling our products and offerings to public agencies and officers
- Manage incidents that stakeholders face with the digital learning platforms by tracking, identifying, and resolving issues independently or cross-functionally
- Develop and facilitate training workshops for stakeholders to adopt CSC’s digital learning products
- Participate in user application tests (UATs) to ensure optimal user experience for product release updates and defect resolutions
- Monitor and analyse tenants’ usage of the digital learning platform to recommend content curation and updates
- Support change management and engagement efforts
- Support any other administrative and operational duties such as contract administration, billing, processing of invoices
Requirements:
- Min 2 years of experience in developing and implementing digital learning solutions in a customer-facing setting
- Strong interest and aptitude in digital learning platforms, approaches to digital learning at the workplace, user experience design and other forms of technology-enhanced learning
- Experienced in doing change management for projects and comfortable with facilitating engagement sessions
- Basic understanding of data analytics, digital measurement and optimisation would be helpful
- Positive attitude, proactive and customer focused with excellent communication and interpersonal skills
- Enjoys working in a fast-paced environment, able to manage multiple tasks under deadlines and pressure
- Able to anticipate potential problems and know when to escalate issues for timely resolution.
Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
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