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Jobs in Singapore   »   Jobs in Singapore   »   ServiceNow Portfolio Manager
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ServiceNow Portfolio Manager

Technopals Consultants Pte. Ltd.

Responsibilities:

• Portfolio & Program Management:

o Develop and execute a comprehensive ServiceNow portfolio and program strategy aligned with business goals.

o Identify and prioritize ServiceNow initiatives based on business needs and ROI potential.

o Manage the ServiceNow portfolio budget and resources effectively.

o Track and report on the performance of ServiceNow initiatives and programs.

o Collaborate with cross-functional teams to ensure successful implementation of ServiceNow initiatives.

• Managed Services:

o Lead and manage the ServiceNow managed services program for the customer, ensuring efficient and reliable service delivery.

o Oversee the day-to-day operations of the customer's ServiceNow platform, ensuring optimal performance and uptime.

o Manage and lead a team of ServiceNow specialists responsible for incident resolution, problem management, and change control.

o Track and report on program performance metrics, identifying and addressing any risks or issues proactively.

o Continuously monitor and optimize ServiceNow performance metrics.

• Enhancements:

o Partner with the customer to identify and prioritize enhancement opportunities for their ServiceNow platform.

o Develop and manage project plans for ServiceNow enhancements, ensuring they are delivered on time, within budget, and meet the customer's expectations.

o Work closely with development and implementation teams to ensure successful execution of enhancements.

• Continuous Improvement:

o Drive a culture of continuous improvement within the customer's ServiceNow environment.

o Work with the customer to identify areas for improvement and develop and implement action plans.

o Track progress and measure the impact of improvement initiatives.

o Foster a collaborative and purposeful environment within the program team.

• Additional Responsibilities:

o Manage relationships with key stakeholders within the customer organization.

o Provide regular updates and reports on the status of ServiceNow activities and initiatives.

o Stay current on the latest ServiceNow trends and best practices.

Qualifications:

• 15+ years of experience in program management, preferably with a focus on IT service delivery.

• 7+ years of experience with ServiceNow platform configuration, administration, and best practices.

• Proven track record of successfully delivering complex IT programs on time and within budget.

• Strong understanding of ServiceNow platform and its capabilities.

• Experience managing Agile methodologies, such as Scrum and Kanban, is a plus.

• Excellent communication, interpersonal, and leadership skills.

• Ability to manage multiple priorities and stakeholders effectively.

• Strong analytical and critical thinking skills.

• Proven ability to work independently and as part of a team.

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