Job responsibilities:
- Monitor various monitoring facilities for software and hardware.
- Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
- Perform reports printing and distribution
- Manage IT-related incidents and problems reported via phone call or e-mail from staff
- Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
- Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
- Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedure.
Key Requirements
- Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
- Minimum 2 years of working experience in relevant work area
Experience in operating at least 3 of these platforms: AS400, Mainframe, Unix/Linux and Windows - Proficient in using MS Office Suite of products
- Proficiency in Excel macros, pivot tables and charting is a plus.
- Good communication and interpersonal skills and proficient in English Language
- Proven ability to work independently and under pressure
- A good team player.
