Job Descriptions
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform guests about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to guest’s complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like event guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Requirement
- One year plus of front desk agent, Receptionist or similar working experience preferred
- Excellent communication and organizational skills
- Well-groomed, professional appearance
- Available to work shifts, over weekends, and on public holidays
- Hearing and visual ability to observe and detect signs of emergency situations
- Knowledge and/or ability to operate a computer and reservation system
Working hours
- 5 Days Work Week, 44hrs
