Job Description:
- - Attend to customer enquiries, feedback and complaints via phone, email or in-person
- - Check and monitor CCTVs for discrepancies, system issues and incidents
- - Obtain and evaluate all relevant information to escalate car park cases to the Operations teams
- - Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements
- - Perform investigations and process refunds for customers
- - Perform administrative tasks related to customers data such as service reports
- - Monitor and track manpower deployment for Operations teams
Job Requirements:
- - At least GCE ‘O’ Levels or equivalent
- - 2 years of working experience in the customer service or Control Centre roles is preferred
- - Excellent customer service and communication skills
- - Proficient in Microsoft Office tools (Excel and Word)
We regret that only shortlisted candidates will be notified.
Thank you for applying.
