The Opportunity

As our Technical Solutions Consultant, you will help us achieve our goals and deliver success on behalf of our customers by:

• Scoping and designing the best solutions for clients based on our unique ARIC platform
• Acting in a lead role between technical and commercial teams (including Sales and Customer Success) and the customer
• Providing good quality input to POCs, opportunities and RFXs including writing proposals, delivering presentations, customised demos, workshops and scoping sessions
• Proactively identifying opportunities to sell value-adding services to new and existing customers
• Driving opportunities through the sales and work request stages until internal handover to delivery
• Creating a compelling vision during pitches to senior managers and stakeholders on the customer side during meetings, workshops and presentations
• Attending conferences including representing the company at a stand, presenting and demonstrating the product to assist in lead generation and gathering market intel
• Building strong relationships with clients and seen as a trusted advisor on fraud and risk solutions
• Providing enablement, support and training to the commercial team and following opportunities through to closure and subsequent delivery

This is a hybrid role is based in our Singapore Office (Raffles Place), so you will ideally be comfortable coming into the office twice a week. If you are interested in the role but require more flexibility, please speak to us!

Day to Day

• Develop strategic relationships with stakeholders to understand a customer’s business and collaborate to develop strategic roadmaps together
• Lead all tasks needed in the sales and work request cycles, ensuring the preparation, execution and follow-up of customer workshops takes place
• Provide expertise and advise on how to lead meetings based on previous experience, and proactively follow up with Sales and CSM to move deals along
• Support the Sales and Customer Success teams by acting as the internal champion and advocate for the customer to aid the resolution of customer issues through coordination of efforts among Featurespace’s internal teams (analytics, SMEs, delivery, technical support, engineering, and leadership teams)
• Check all tasks within RFPs are complete, answers match the rest of the bid and it is in a submittable state; escalating any issues in the RFP to the Team Lead
• Understand the customer requirements and deliverables, and work with the project and Sales or Customer Success teams to create comprehensive Statement of Works (SOWs)
• Influence the roadmap of Featurespace products by leveraging the knowledge of your customers’ solutions, environments and use cases
• When necessary, be ready to dig in to assist in addressing customer issues alongside other Featurespace Professional Services teams
• Help to educate your customers on best practices for using Featurespace platform
• Conduct Technical Reviews and producing health reports, considering any notable trends that might indicate resource limitations or other undiscovered issues, outages, and critical issues. Check and review original sizing and projected growth to circumvent future issues.
• Seek out where additional professional services packages could be of benefit to customer and lead the delivery of these or coordinate with the rest of Professional Services organisation
• Contribute to training and process improvement within the team, providing insight on team processes and educating other members on newly acquired knowledge

About you

Must haves:

• Demonstrable experience working in Professional Services or Technical Account Management roles, either within a Financial Institution or in an organisation selling enterprise software to Financial Institutions
• Experience leading meetings, workshops, gathering requirements, scoping, report writing, and briefing technical teams
• Strong academic background (Technology or Scientific degree) or extensive relevant experience
• Written and verbal fluency in English, with the ability to communicate with global internal teams and customers, adapting to different audiences – ranging from highly technical software architects to non-technical stakeholders
• Basic understanding of analytical techniques including statistical modelling and Machine Learning
• Broad technology knowledge and experience with at least four of listed technologies: MongoDB or other NoSQL databases, Elastic Stack, REST APIs, programming languages (i.e. Python or Java), distributed systems and technologies such as Apache Zookeeper and Apache Kafka, Public and Private cloud computing (AWS, GCP)
• Ability to conduct independent research, using internal and external resources to determine the root cause of problems and find workable solutions
• Proven ability to engage with different roles in the internal business such as sales, accounts, technical, SME’s and Senior Management

Great to haves:

• Professional working proficiency in Mandarin or Japanese language
• Experience working in a cross-functional environment independently as well as part of a team
• Prioritising high and changeable workloads towards ensuring internal and external deadlines are met
• Strong desire to tackle challenging technical problems and proven ability to do so with little or no direct daily supervision

Equal Opportunities

Here at Featurespace we are committed to being a place of equality, inclusion and respect to provide a safe environment for you to bring your authentic self to work. We know that we gain as much strength from our differences as we do our similarities. We value diversity and are dedicated to listening and learning from each other to build and maintain a positive and productive culture. We appreciate this will be an ever-evolving focus for the business to ensure everyone feels supported and has a sense of belonging.