At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.
We deliver the best jet engines in the world. Through intelligent innovation and active collaboration, we’re putting our customers at the forefront of the aviation industry – and we keep them there. Our product portfolio powers more than 35 types of commercial aircraft, and with over 13,000 engines in-service around the world; we’re keeping the world flying.
Key Accountabilities:
- Provide 24/7 support of customers promoting timely resolution of issues by communicating through the appropriate IT systems and internal channels.
- Develop a close working relationship with the customer at all levels to facilitate communication of key business messages to the customer and collection of customer data.
- Identify potential issues with our products and services to enable them to be proactively managed and improved.
- Provide customer business forecast inputs, fleet plans and shop visit plans/workscope.
- Identify potential product and service sales opportunities for Rolls-Royce within the airline's business.
- Provide support of new product introduction and in preparing customer readiness for the receipt of products.
Qualifications:
- Educated to degree level in a relevant discipline (or equivalent) – considered an integral asset.
- Technical and/or services background and ideally experience of working with gas turbines, their operation and functionality, plus familiarity with airline operator's line maintenance practices and regulations.
- Knowledge of the civil aviation industry and a good understanding of Rolls-Royce products and service contracts.
- Experience of working in a customer facing environment.
- High degree of self-motivation, flexibility, initiative, communication skills and commitment to deliver.
We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts.
Pioneer the performance of the future. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.
Beyond tomorrow
We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential.
So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role.
Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.
Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.
Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorisation.
