JOB SCOPE
The Hotel Customer Service Officer will assist in attending and serving the section which he/she is been assigned i.e. Front Desk Reception, Food and Beverage etc.
JOB RESPONSIBILITIES
1. Responsible to attend, serve and assist the guests in their enquires and/or services needed in checking in and checking out.
2. Provide excellent guest and or customer serivce to ensure that the guests/customers needs and wants are attended.
3. Escort guests to their allocated guests rooms and show them the amenities in the rooms.
4. Assist in carrying their luggages and/or hand-carried luggages to their rooms and/or to the lobby areas for checking out.
5. Good interpersonal communication skills is needed to be able to listen and resolve problems and/or enquiries put forth by the guests/customers.
JOB REQUIREMENTS
1. Relevant certificate/diploma in Hotel Operations Management or Hospitality and Tourism Management.
2. Possess one (1) or two (2) years of relevant working experiences in the service industries such as hospitality, tourism and retail industries.
3. Possess excellent communication skills and able to build up
