The essential responsibilities include:
- Manage, motivate, coach, and develop the Assembly staff.
- Ensure overall adherence to safety practices.
- Review the quality of products including all incoming shipments.
- Performance manage team members, giving direction and feedback to aid good performance
- Check and verify customers' complaints
- Handle customers' product warranty & repair issues via phone calls and emails.
- Fixing and repairing minor defects of products.
- Prepare documents for customer service items to return to retail stores.
- Perform any other tasks as and when assigned
Formal Education & Certification
- Secondary Education or relevant experience
Knowledge & Experience
- Minimum 5 years of relevant experience managing a team in QC setting
Experience in supervising different shifts - Proven ability to effectively coach & monitor QC assistants to lead and achieve desired performance goals & objectives
- Good understanding of budgeting and resource allocation
- Experienced in and a desire to lead change and work with others to implement new practices, roles, and structures
Personal Attributes
- Ability to strategically plan for the future, combined with the ability to deliver on details
- A team leader and analytical thinker with strong administrative, decision-making, time management and organizational skills
- Good interpersonal skills – ability to work and interact with all levels of management and stakeholders
- Motivational skills and an ability to supervise and lead a team
- Positive attitude
- Strong problem-solving and conflict-resolution skills
- Ability to work effectively under pressure
- Good active listening skills
- High level of initiative and integrity
