Manage daily operation of the Customer Service Dept to fulfill customers' requirements.
Works on strategy and measures to promote and increase company sales.
Solve issues to make sure the smooth and efficient delivery of goods and services to customers.
Coordinate with internal depts to manage item stock and prices.
Train and mentor the customer service team to handle customer orders and enquiries with high service standards.
Monitor the team performance and work on improvement and team building.
Communicate with customers, vendors, and related partners in daily business operations.
Work closely with other Dept to increase company sales.
Prepare and report monthly summary of Depart performance.
To perform any other ad-hoc work duties as and when required by Management.
Job Requirement
At least 3 years of experience in a Customer Service Manager position.
Ability to define and solve problems, establish facts, analyze situations, and make decisions.
Good communication skills, interpersonal, and influencing skills.
Able to interact with and lead employees from different levels.
Hands-on mentality and can prioritize tasks effectively and efficiently.
Able to work under pressure and manage multiple tasks.
Knowledge of ERP/NAV systems is a plus.
