We are looking for ServiceNow ITSM on a 12 months contract basis to start with. This role might be further extendable based on the individuals performance.
Key Responsibilities and Activities:
1. Operations Support
• Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..
• Ensure proper Platform Administration and admin requests OLA fulfillment.
• Assist in troubleshooting issues and errors within the ServiceNow platform.
• Weekly report to our Global Operation Group leader.
2. Contribution to SRE (Site Reliability Engineering) activities:
• Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
• Contribute to Definition and Documentation of processes or how-To as knowledge base articles.
3. Project involvement
• Actively participate in ServiceNow implementation and integration projects.
• Contribute to the testing and quality assurance processing during project rollouts.
4. Training
• Conduct regular training sessions for employees and contractors.
• Maintaining knowledge base articles for end users.
5. RampUp:
• Ramp Up Knowledge in ServiceNow Platform technology
Expereince:
- Experience in ServiceNow atleast 3+ years
- Experience in OPS & ITSM
- Service Now ITSM
- Experience in System / Application operations, ServiceNow platform
If you have the relevant experience, we encourage you to apply.
Argyll Scott Consulting Pte Ltd
