The Role Responsibilities
Job Role
· Contribute to overall WM client and frontline experience by problem solving issues and seeing solutions through for what impacts client output (portfolio performance statements) and automated suitability checks within the WM toolkit platforms (Temenos wealth suite).
· Propose the action plan needed to get to the outcome / resolution of an initiative / issue. Follow up and drive the various parts of the plan through to fruition, including being responsible for execution of the plan.
· Lead the detailed requirement analysis so that the delivery squads can write the code easily - this includes data mapping, business rules, how to use the core feature of TAP, validating TAP system structure against business requirements, UI changes, etc.
· Propose processes required to ensure key business outcomes are met.
· Lead the squads through business and technical solutioning, coming up with detailed business requirements in consultation with the business representatives from countries and functions.
Strategy
· Embedded within a Toolkit squad (working on digital technology deliveries) as part of Wealth management - Wealth Journeys.
· Work in an agile fashion and closely with Toolkit squads, data management teams and other teams within the bank across a range of initiatives aligned to overall Wealth Management strategy.
· Responsible to drive development of Wealth Management Strategy to review market data cost efficiencies through negotiations with Market Data providers.
Business
· Accountable to maximise the business value of the product.
· Responsible to create, maintain and communicate the vision, road map and backlog priorities regularly throughout the initiative’s lifecycle, ensuring that delivery team members clearly understand items in the Product Backlog, clarifying requirements on behalf of end users where required.
· Responsible to define sprints goals aligned to Hive Objective and Key results – which should drive the priorities for experiments and user stories based upon business value and risks.
· Accountable and responsible to create user stories in Product Backlog with clear acceptance criteria.
Processes
· Improve RM productivity in the Sales process across end-to-end client journeys, in partnership with Affluent Segment, Wealth Management Product teams, WM COO and Technology leadership.
· Responsible to provide a holistic solution to RMs and clients for overall sales process in consultation with other product owners in Advisory and Client Engagement Tribe.
Regulatory and Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
· Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
· Responsible to engage Hive Leadership and business stakeholders (Affluent Segment, Wealth Management, Advisory and Managed Investments, Capital Markets & Products, Digital Solutions, COO, Compliance, Risk etc) to provide feedback on progress, align product expectations and resolve issues.
Our Ideal Candidate
· 10+ years of experience in wealth management or private banking in similar role.
· Sound knowledge of Wealth Management products, processes and systems.
· Strong understanding of WM advisory frameworks, key risks, WM governance related matters.
· Strong ability to deal with organisational complexity and stakeholder management at multiple levels spanning group, regions and country.
· Strong record of execution abilities and taking ownership for deliverables.
Role Specific Technical Competencies
· Front end Wealth systems experience
· Wealth Management process knowledge
· Wealth Products knowledge
· Senior Stakeholder management
· Proficiency with process mapping
· Proficiency with data mapping
· Agile Methodology
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
· Time-off including annual, parental / maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
· Flexible working options based around home and office locations, with flexible working patterns
· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
