- Attend to enquires, complaints and request from Customers/overseas agents.
- Co-ordinate with the customer and various sections concerned on surveys/ clearance/ delivery and re-exportation shipments.
- Generate delivery order and ensure correct and proper import documentation prior delivery.
- To make sure the delivery is done to the correct receiver and Proof of delivery (POD)
- To inform Import Billing Team of any special rates, requirements that may affect the final billing to customers.
- To ensure that the documents are correct and in order before requesting for permit declaration.
- To multi task while coordinating shipments.
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