Responsibilities
- Supervise and lead a team of operational staff to ensure effective and efficient operations.
- Develop and implement operational policies and procedures that comply with company standards and objectives.
- Monitor and analyze key performance metrics to identify areas for improvement and implement changes as needed.
- Work with management to develop and manage departmental budgets.
- Communicate with clients and stakeholders to ensure operational excellence and customer satisfaction.
- Ensure compliance with legal and regulatory requirements.
- Identify opportunities for process improvement and innovation.
- Train and develop staff to improve their performance and ensure adherence to company policies and procedures.
Requirements
- Proven experience in operations management or a related role
- Excellent leadership and management skills
- Strong analytical and problem-solving skills
- Ability to work under pressure and meet deadlines
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office and other relevant software
- Knowledge of industry standards and regulations
- Ability to multitask and prioritize tasks efficiently
- Strong attention to detail and accuracy
