Responsibilities:
- Supporting Windows Desktops, Notebooks, Technical issues.
- Handling user calls, emails & Web tickets.
- Should support and handle break-fix situations on Windows & MAC Hardware.
- Understanding of Windows OS architecture and perform command line troubleshooting to resolve individual application failures.
- Provide identification/fixing for the problems within existing systems. Troubleshooting day-to-day Windows related issues, doing root cause analysis of any specific Windows related issues.
- Provide high quality customer services and attend user calls & emails on priority.
- VIP and VVIP support and High touch support experience to end users.
- Liaise with Vendors for hardware issues and coordinate with them.
Requirement:
- At least 3 - 5 years’ experience in Windows administration support.
- Windows 7 & 10 - which includes Windows OS system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, O365, network printers.
- Should be well-versed in Migration Techniques from Windows to Windows and vice versa, Managed Printing etc.
- Should have worked on ticket tool system to log User issues/support, exposure to Remedy/Helix is preferred.
- Knowledge of PC support functions: VPN, PC hardware, MS office applications, SCCM, etc.
- Well versed in Servers hardware, Network switches, Patch Panels, Console ports and cables etc.
- Should be a good team player and open to learn modern technologies.
- Excellent verbal and written communication skills.
- Rotational Shift - 7AM - 10PM (7AM - 4PM, 9AM - 6PM, 10AM - 7PM, 2PM - 10PM)
