Role Responsibilities
Job Summary
This role will report directly to the MD, Head of Business Enablement & Change, TB and matrix to the Transaction Banking COO. The role holder will participate in TB Management Team meetings and be a member of the TB COO Management Team. As a critical role within the TB Business Enablement and Change function, the holder will have full responsibility for supporting the Global Head of Transaction Banking in key business planning, people activity, identifying opportunities for improvement, tracking performance & closure of critical business issues.
The role holder will play a pivotal role in shaping and executing the vision of TB, driving and managing key initiatives, leading the Business Management function for TB, and serving as a trusted advisor and liaison for the Global Head of TB.
The role holder will bring a strategic mindset, strong problem-solving skills, and an ability to think big picture. The role holder must be adaptable, comfortable dealing with ambiguity, and capable of building strong stakeholder relationships across TB.
Responsibilities
Representation for Global Head of Transaction Banking
· Leadership role providing representation for, and acting as an escalation point for the Global Head of Transaction Banking.
· Provide strategic support, coordination and decision facilitation for the Global Head of Transaction Banking.
· Act as key point of contact between the Global Head of Transaction Banking and internal stakeholders (including TBMT members) facilitating engagement, communication, challenge and ensuring alignment.
· Support the Global Head of Transaction Banking in understanding, overseeing and enabling business strategies, deliverables and functional requirements for Transaction Banking.
· Work closely with the Executive Assistant for the Global Head of TB to ensure scheduling allows them make the most of their limited time.
· Act on behalf of the Global Head of Transaction Banking when needed, while reflecting their intentions accurately.
· Work on everyday action items and general Transaction Banking affairs that the Global Head of Transaction Banking requests.
Business Enablement & Change
· A key senior member of the Business Enablement and Change function, focussed on enabling TB to reach its full potential.
· Work alongside a team of leaders, driving strategic business communications, strategy, programme management and process improvements.
· Manage key business & people activity and identify problem areas or opportunities.
· Support the Head of Business Enablement and Change when needed, reflecting the broader remit of the team.
Business Management
· Provide leadership as the direct line manager for all Business Managers across Transaction Banking, globally and regionally.
· Streamline Business Management activities to align to key scorecard metrics, client outcomes, and requirements across TB. Identify and implement best practices, ensuring consistency and relevancy.
· Prepare and present materials and analysis to support discussions, inform critical decisions, inform management reviews and update stakeholders across CCIB.
· Oversight and coordination of preparation of materials for governance forums attended by Global Head of Transaction Banking (e.g. CCIBRC ,CCIB MT, TB Governance Forums).
· Track priority actions assigned to the Global Head of Transaction Banking and ensure timely completion.
· Ensure timeliness and accuracy of all materials produced, ensure appropriate review, challenge and follow-up in relation to materials produced for Transaction Banking and CCIB meetings.
· Develop and track key measures of performance and success, to drive continuous improvement, business optimisation and innovation for Transaction Banking.
People and Talent
· Lead the design and delivery of Management Team meetings, ensuring effective meeting agendas, location and facilitation.
· Lead the design and delivery of the annual Transaction Banking Leadership Team face-to-face meetings and conference, ensuring the off-site is effective, engaging, and meets strategic objectives.
· Handle sensitive information and situations, ensuring effective response and resolution. Work to solve problems, reconcile any disagreements, and deal with issues before they are brought to the Global Head of Transaction Banking.
· Gain the trust of stakeholders, to play a key role in delivering a high-performance team culture across Transaction Banking.
· Coordinate specific people plan projects/ initiatives for the Global Head of Transaction Banking, in partnership with the Transaction Banking HR Business Partner.
· Co-create an engaging and cohesive series of virtual and actual Transaction Banking Management Team engagements, in partnership with Head of Transaction Banking Communications.
Stakeholder Management
· Work closely with senior management within TB, CCIB and CPBB to ensure a global standard approach to issue resolution, handling initiatives and driving change.
· Work closely with the TB COO, CFO and HR BP across activities and performance tracking linked to revenue & cost targets, product & client strategy outcomes, risk management, marketing, and people priorities.
· Engage with internal & external stakeholders where appropriate to ensure TB initiatives are reflective of business and industry requirements and fit for purpose in delivering our aspiration.
Risk Management
· Take responsibility for understanding the risk and compliance requirements of the Global Head of Transaction Banking role.
· Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with.
· Support Risk Management priorities across Transaction Banking.
Team Leadership
· Build and lead a high performing team of Business Managers, providing leadership and guidance.
· Foster a culture of continuous learning, collaboration and high performance. Set clear performance goals, conduct regular performance evaluations and support career development.
· Champion and act as a role model of the Group’s values and culture
· Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone are drivers and owners of client outcomes.
· Set effective metrics and standards, transparently communicating them to team members, providing feedback and rewarding employees accordingly. Set the appropriate tone and expectations for the wider team.
· Employ, engage, and retain high quality people, with succession planning for critical roles.
· Ensure team structure/capacity is reviewed to enable delivery of client outcomes.
· Ensure the provision of on-going training & development, ensure that direct reports are suitably skilled and qualified for their roles and that they have effective supervision in place to mitigate any risk.
Regulatory & Business Conduct
· Display exemplary conduct and live by the Group’s Values and Code of Conduct.
· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
· Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
· Global Head of TB
· TB COO
· TB CFO
· Head Business Enablement & Change, TB
· TB Management Team
· TB Leadership Team
· TB COO Management Team
· DCDA Management Team
· TB Functions
Other Responsibilities
· Embed Here for good and Group’s brand and values in CCIB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
· 10+ years of experience in Banking industry with strong Transaction Banking product knowledge
· Proactive and positive with the ability to make good / sound decisions and use independent judgement
· Project and Program Management skills to monitor specific projects and take ownership of issues / tasks
· Ability to create effective work relationships across functions & borders
· Develop and track key measures of performance and success, to drive continuous improvement
· Good presentation, time management, negotiation and influencing skills
· Excellent written & oral communication skills
· Can work independently to strict timeframes
· Focused, organised and results-oriented
· Experience of working with senior stakeholders. Ability to influence senior staff and offshore shared services teams and drive change agenda
· Assertive, tenacious and willing to challenge when required
· Knowledge of the Global regulatory environment and the ongoing developments
Role Specific Competencies
· Experience in Transaction Banking
· Global Mindset
· Strategic Mindset
· Organisational Skills
· Stakeholder Management
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
