Job Description:
· Experience working with relational and nonrelational databases SQL, Couchbase
· Experience in Java and use of debugging tools for java.
· Basic Java coding should be enough.
· As a crucial member of our team, you will play a key role in addressing customer issues promptly. Our team is dedicated to innovative problem-solving on an enterprise scale, providing effective solutions. Your primary responsibilities will involve supporting and maintaining customers of our solutions, ensuring timely resolution of their issues.
· Own and resolve technical issues from initial troubleshooting to resolution. Identify root causes and implement effective solutions.
• Understand customer needs and collaborate with cross-functional teams for timely issue resolution.
• Create and maintain support documentation, scripts and debugging guides to help build a repository of self-service support documents.
• Demonstrate excellent verbal and written communication and foster collaborative relationships with internal teams.
