Responsibilties:
- Work with members in Japan HQ or customers to explain our network service service's capability and specification, define the scope of work and provide estimates to sales
- Work with sales / sales assistant team in Singapore and APAC region to help proposing and promoting our network solution both in English and Japanese
- Propose continuous improvement initiatives with recommendation to strengthen our service quality, delivery process, and service lineups
- Manage revenue and optimise running cost to increase profitability of the service
- Stay updated and evaluate new technologies and methods for practicality and promote applying industry best practices
- Manage service delivery once order received, provision by configuring service devices, test and hand over
- Work as second tier support engineer resolve network issues, leveraging knowledge of routing, switching, network protocols, and security technologies
- Maximize network performance by monitoring performance, scheduling upgrades of devices, firmware and OS
Requirements:
- Business level English / Japanese both written and spoken
- At least 3 years of hands on experience as network engineer (CCNA and above) for enterprise network or service provider network implementation and operation
- Technical proficiency in network infrastructure, including LAN, WAN / SD-WAN / SASE
- Excellent communciation and collaboration skills to effectively work with cross-functional teams and stakeholders
- Experience in the use of network monitoring tools
Added Advatage:
- Experience in working in network service providers or telecom service providers
- Experience in connectivity and enterprise network infrastructure design, implementation and support
- Experience in Windows servers, AWS, Azure cloud
- Experience in working with local Telecom providers, and has knowledge of their service.
- Knowledge of data center network and layer-1 infrastructure
- Vendor management skills to ensure the timely service delivery and service quality
- Experience in business development, planning, revenue and cost management
