We are seeking a dedicated individual to serve as our Customer Service Executive, responsible for ensuring the utmost satisfaction of visiting guests while upholding safety and security standards at all times. As the first point of contact, you will play a pivotal role in delivering a seamless and welcoming experience for all visitors to the premises.
- Greet and assist visiting guests, and issuing visitor badges
- Conduct safety inductions by guiding guests through our comprehensive "Safety Video" protocol and distributing EHS safety pamphlets as necessary, ensuring compliance with the safety standards.
- Maintain an up-to-date information directory of all departments, facilitating efficient communication and seamless call routing.
- Manage incoming calls, directing them to the appropriate department or representative with professionalism and courtesy.
- Offer guidance and transportation assistance to guests and staff, both in person and over the phone.
- Monitor visitors' belongings to enhance security awareness and maintain a safe environment.
- Handle communication tasks, including sending and receiving messages via various channels such as fax, email, and telephony systems.
- Coordinate meeting room bookings and corporate pass arrangements efficiently to accommodate organizational needs.
- Maintain meticulous records of meeting requests and perform daily data entries with accuracy and attention to detail.
- Uphold cleanliness and safety standards in the reception area, promptly reporting any property defects to the Engineering team.
- Collaborate closely with in-house Security Specialist on security-related matters, including visitor pass issuance and equipment maintenance.
- Provide timely updates to the Front Counter Coordinator regarding VIP arrivals and ensure smooth coordination of their visits.
- Assist with the reception of deliveries and couriers, liaising with hosts for efficient item collection.
- Support administrative tasks, including raising electronic purchase requests (ePRs) and coordinating client requests with efficiency and professionalism.
- Conduct regular stocktaking of stationery and beverage supplies, ensuring adequate inventory levels.
- Collaborate with Housekeeping to maintain cleanliness in function rooms, meeting rooms, and reception areas, enhancing the overall guest experience.
- Perform telephone operator duties and handle incoming deliveries, parcels, and documents with care and diligence.
- Assist in managing pantry and office service requests, including procurement processes and expenditure tracking.
- Any other ad-hoc duties as and when assigned by Supervisor.
Requirements:
- Minimum qualification of a NITEC certificate in any discipline.
- A minimum of 2 years of relevant work experience is necessary.
- Proficiency in Microsoft Office Suite and basic office equipment.
- Prior experience in a customer-facing or administrative role preferred.
- Strong communication skills, both verbal and written.
- Has a good safety mindset and displays good WSH behavior.
