Job Description:
- Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Requirement:
- Minimum Diploma in any discipline. (Fresh graduates are welcomed)
- 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
- Proficient in English
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend
