Roles and Responsibilities
- Assist as Subject Matter Expert and drive organizational capability to effectively apply service operations and maintenance framewor
- Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance
- Assist in blueprints for operational support material for disciplines of applications are concise and complete, covering (internal security and technology standards)
- Organise system activities including planned maintenance events, system backup processes and disaster recovery drills
- Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability
- Support and assist in high severity incidents and drive problem management meetings
- Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution
- Perform troubleshooting, testing and baseline assessment in lower environment to check on operational issue reported by users prior to escalation to the next level for investigation
- Support testing for Major Project enhancements or Change Requests if possible
Create, maintain, and ensure project documentations such as process documents, operations document, etc. are filed and keep up to date with proper versioning control
Requirement / Qualifications
- Successful track record in enterprise application support, user and vendor liaison for small to mid-scale projects
- Proficient in MS Office and basic understanding of Windows Servers and MS SQL/MySQL
- Degree in Computer Science, Computer Engineering or equivalent
