Responsibilities:
- Attend to enquiries on various fronts, effectively maintaining our Contact Centre's high level of accessibility
- Empathize with customers, and offer clear and relevant advice
- Provide policy recommendations and refer customers to client advisers for more comprehensive explanations
- Perform post-case administration for future reference
Requirements:
- NITEC cert, diploma or degree in any field.
- Relevant insurance certification will be an advantage
- At least 1 year of experience in customer service, preferably in a call centre
- Enjoy people engagement and providing good advice, have patience in dealing with complex problems
- Have strong interpersonal skills and the ability to answer queries clearly over the phone
Please state your availability, current and expected salary in the resume.
Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24077
Tel: 6233 0482 - Eddie Tang (R1221129)
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129
