- Minimum 3 years expereince in ServiceNow domain
- Developing, installing, and troubleshooting ServiceNow applications and integrations with other programs
- Training, documentation, and support for the users and stakeholders of the ServiceNow platform and HRSD application
- Experience in implementing HRSD, especially in large, global transformations.
- Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks, ..
- Experience working within Agile delivery methodology
- Ensure proper Platform Administration and admin requests OLA fulfillment.
- Assist in troubleshooting issues and errors within the ServiceNow platform.
- Good experience on Knowledge Base (KB), Case Management, custom form, custom workflow, and integration development
- Strong technical knowledge of all ServiceNow modules like ITSM, HRSD
- Good hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services
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