Responsibilities
- Maintain and support SPTel’s Private Cloud and Edge Cloud Platform and Service.
- Maintain SPTEL Cloud Network Infra including Layer 2 and Layer 3 Device (Nokia WBX).
- Deploy, install, provision, troubleshoot, and report for all RedHat OpenStack/Openshift, Nokia CBIS/NCS, Oracle VM Manager, VMware infrastructure and related Cloud services.
- Develop and test Open Virtualization Tools, CI/CD Tools and DevOps capabilities.
- Develop and implement maintenance plans and activities for Cloud infrastructure including application of fixes, security patches and upgrades, capacity increases and other Cloud related maintenance.
- Provide advanced technical and engineering support to both internal groups and customers.
- Assist cross functional teams in troubleshooting and problem identification.
- Evaluate and analyze systems, performance, issues and metrics to provide recommendations for service improvements; diagnose, solve and provide root cause analysis for application, hardware, network, and operating system issues.
- Support project quality assurance activities: and adhere to proper escalation and change control procedures.
- Respond to and troubleshoot issues related to cloud infrastructure and applications.
- Implement and maintain disaster recovery plans and backup strategies.
- Maintain comprehensive documentation for the cloud infrastructure, configurations, and procedures.
- Onsite Related Tasks for Private Cloud and Layer 2 and Layer 3 device.
- Automate daily operation activities such as fetching the logs, fetching the health check report etc.
- Level 2 ticket Handling with Vendors and Internal NOC team.
- Knowledge of monitoring platforms like Grafana and Prometheus.
- Assist in any other duties as assigned from time to time, where applicable.
Role Requirements:
- Degree in IT, Computer Science or relevant field preferred with 3 – 5 Years of experience in Red Hat OpenStack/ Openshift, Kubernetes, Nokia CBIS, CommVault, Nokia CNS.
- Knowledge of all NFV/ infrastructure technologies (compute, storage, networking, physical infrastructure, software, commercial off the shelf (COTS) and open-source packages and solutions, virtual and cloud including IaaS, PaaS and SaaS); infrastructure management tools and monitoring tools; solution sizing for hardware/software platforms; industry standard security requirements and designs.
- Ability to support and write technical documentation; evaluate and test emerging technologies.
- Individuals must know how to put in a system, operationalize it, minimal downtime, bring engineering perspective/thought leadership.
- Forward thinking on tech, keeping current with best practices and industry trends.
- Good understanding of Public Cloud, Hybrid Cloud configuration, diversity across platforms.
- Strong network understanding can write fire wall rules, source destination, port, understanding a 3-tier network and Network related configuration.
- RedHat Openstack/Openshift Certificate and AWS and Azure Certificate.
