Summary: To manage the running of assigned services in a profitable manner and ensure constant dialogue with stakeholders, vendors, and customers (principal and agency). To be reactive to market changes to ensure improved service volumes, scope, efficiencies, and profitability. The role does involve travel to visit customers, agents, and terminals.
Employment Type: Permanent
Reports to: Hub Director / General Manager
Location: Singapore
Role and Responsibilities:
· P&L Responsibility;
· Improve cost efficiency and optimize yield;
· Select ships with optimum intake, bunker consumption and tonnage for lowest port dues;
· Close monitoring of daily bunker consumption via use of the system and ensure vessel consumption is in line with Time Charter Description (TCD) and cross check against other sister ships previously operated in the trade or region;
· Monitor and review bunker survey report of individual stem and confirm that reported quantities are in line with master’s reported ROB. Deal with any variations immediately;
· Cost control – Direct and Indirect costs must be thoroughly understood;
· Manage terminal contracts for assigned trades;
· Manage and resolve claims (cargo claims, container damage, vessel damage) in consultation with legal team where required;
· Strategising trade routes (existng and new). This may involve consolidation with customers and competitors or expanding existing service coverage either via own deployment or swaps with other operators;
· In colloboration with the Commercial department , aquire, compile and mainten trade statistics and reports for analysis and decision making;
· Space management and selection of cargo that delivers best NTV (Net To Vessel) returns;
· Look for opportunities to implement GRI‘s (general rate increase), RR‘s (rate restoration), CBR (critical bunker recovery) for all trades managed in line with cost increases;
· Manage and coordinate rate quotation and filing with commercial department;
· Liaise with agents to ensure online booking forecasts are updated timely in online system;
· Build and retain good relations with customers assigned to you in order XPF become their preferred vendor of choice. The company will expect you to deal with commercial matters relating to a wider geographical scope where you will be briefed internally before discussing with the customer. This will involve regular contact via face to face meetings and entertainment. Out of hours work and travel may be required.
· Business development
o Strategizing trades routes (existing and new) which involves new service development / expansion;
o Feasibilities studies on various services concept and deployment scenarios;
o Securing/expanding of slot swop and fixed slot deals.
Key Performance Indicators
· Accurate and on time internal and external communication
· Customer satisfaction
· Good internal working relationships
Requirements:
· Bachelor’s degree in maritime business or business management.
· Minimum 8 years’ experience in shipping line involving in trade.
· Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal & external stakeholders.
· Able to travel overseas as part of business requirements.
· Independent and result oriented.
· Strategic thinker.
· Ability to focus on tasks and analyses situations, systems, and problems.
· Ability to make quick decisions supported by information and data gathered.
· Able to work in fast pace environment.
· Strong leadership.
· Proficiency in the English language, both verbal and written.
