About the job
Plan, procure, implement, manage and/or support Application Systems under one or more Business Domains (e.g. Student Financials, Continuing Education and Training), with the objective of fulfilling business needs and improving operational efficiencies of Business Departments using the Application Systems and/or solutions implemented.
What you will be doing
Key Responsibilities:
Enhance Existing Application Systems
- Identify areas of improvement
- Gather, prioritize and document business requirements
- Estimate and negotiate man-effort with vendors
- Lead/oversee the enhancements of business application systems
- Manage quality of deliverables and performance of vendors in order to ensure timely delivery of enhancements required to support business operational needs.
Business Operation & Support
- Provide on-going maintenance upgrade and support of the business application systems
- Manage service delivery of vendors
- Support operation of the Business Departments (e.g. Fee Setup, Biling and Payment, CET) in order to facilitate smooth and efficient running of the university processes and activities.
Planning & Implementation of New Application Systems
- Conduct market research and feasibility study
- Plan the project
- Procure the solution
- Project manage the implementation
- Facilitate transition to post-live support in order to ensure successful IT systems adoption at Business Departments to meet business objectives.
Job Requirements
- Degree or Diploma in Information Technology, Computer Science, Computer Engineering or equivalent
- At least 4 years in IT industry.
- Strong business process and analytical skills.
- Good oral and written communication skills with the ability to interact and communicate effectively with end users and vendors.
- Experience in Application Systems support and maintenance.
- Good grasp of IT technologies, methodologies, architectures, and best practices.
- Knowledge and experience of SDLC, RDBMS and SQL.
- Familiarity with Project Management Framework.
- Appreciation of cybersecurity best practices.
- Experience in Higher Education industry is a bonus.
