Duties:
Retain and Develop Existing Clients
- Based on company’s vision, to provide a strategic direction to build customer loyalty and develop as a service centric destination of excellence that sets the benchmark for others to follow.
- Proactively interact with clients, build relationships and gain understanding at a personal level to facilitate further return visits.
- Implement new client development strategies, initiatives and activities set forth by the regional and local client development management team to do develop, understand clients and enhance their experience.
- Develop strategies and implementation plans in specifically arranging for personalized gifts and experiences for clients according to the local guidelines.
Recruit Clients within and outside the boutique for new clients
- Develop multi-sourced clientele to ensure on-going clientele interest and participation
- Personally seek out and source new clients from social events outside boutique and introduce them to the house
- Develop and expand network of business partners such as hotels, restaurants, non-conflicting brands, etc. to drive traffic of prospects to boutique
- Implement new client development initiatives/activities to fulfil various types of customers’ request and interest
Manage the VIP Salon and Boutique Event Planning
- Constantly reinforce and review the VIP salon operations which offers a range of unique, exclusive, quality and personalized services to VIP clientele
- Create opportunities and execute client private viewings in VIP salon and maximize
- Reinforce standards such as the salon’s decoration, VM display, F&B and selection of collections to be shown to clients
- Partner with Department Managers to plan and execute different product launching event and work on planning to meet monthly target
- To work with SAs before each client meeting to prepare a range of target products to present to clients
- Implement annual client action plan for all VIP clientele with attached SAs
- Training and coaching to sales team
- Provide training, motivation and coaching to sales staff to upgrade their clienteling, service and calling skills and grooming standards
- To ensure all individual SA is managing client relationships via the use of the new system to meet business goals
- Develop and implement in-boutique programs to stimulate CDM awareness and drive sales team’s performance
Work Experience
- Previous experience in merchandising of luxury goods and service-related industry preferred.
- With retail experience preferred.
