Customer Care Executive (premium cars customer service support, L2, Office Hours, Permanent)
Company highlights
- Join one of the world’s leading multinational automobile manufacturers
- Job stability for long-term career growth
- Location: Accessible from MRT / Working hours: Mon - Fri 9am-6pm
Responsibilities
- Resolve the esculated cases from outsource Call centre, provide L2 or up to L3 support,
- Respond promptly and professionally to customer inquiries across multiple channels (phone/ mobile apps, email, etc.)
- Provide top-notch customer service, showing patience and care in resolving inquiries.
- Deliver exclusive service to exceed customer expectations and build the good relationships.
- Maintain accurate customer records and assist with data cleanup.
- Prepare promotional mass-emails and announcements.
- Monitor call center agent performance and extract data for analysis.
Requirements
- GCE 'O' level/Diploma.
- 2 years of customer service experience in luxury goods/ premium retail line.
- Passion for and willingness to learn about and premium cars. Trainning provided for product knowledge.
If you are interested in this opportunity, submit your application now to find out more about this position.
