We are seeking a dedicated and experienced Mainframe Application Support Engineer to join our team. This role is crucial for ensuring the uninterrupted operation of the mainframe applications, requiring round-the-clock availability to address any issues that may arise. The successful candidate will be responsible for providing technical support, troubleshooting problems, and implementing solutions to maintain the stability and performance of our mainframe systems.
Key Responsibilities:
- Provide 24x7 support for mainframe applications, including monitoring system alerts, responding to incidents, and resolving technical issues in a timely manner.
- Diagnose and troubleshoot application failures, performance bottlenecks, and other system anomalies, utilizing diagnostic tools, logs, and system metrics.
- Collaborate with development teams to analyze root causes of issues, identify solutions, and implement fixes or workarounds as necessary.
- Document support activities, including incident reports, troubleshooting steps, and resolution details, to maintain accurate records and facilitate knowledge sharing.
- Perform routine maintenance tasks, such as applying patches, upgrades, and configuration changes, following established change management processes.
- Participate in on-call rotations and follow escalation procedures to address critical incidents outside of regular business hours, ensuring 24x7 coverage and support.
- Coordinate with vendors, third-party providers, and internal stakeholders to resolve complex technical issues and implement system enhancements.
- Conduct periodic health checks and performance analyses of mainframe applications, identifying opportunities for optimization and efficiency improvements.
- Contribute to the development and improvement of support processes, tools, and documentation to enhance service delivery and customer satisfaction.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience in mainframe application support roles, with in-depth knowledge of z/OS, JCL, COBOL, DB2, CICS, and related technologies.
- Strong understanding of mainframe hardware, software, and subsystems, including familiarity with SMP/E, DFSMS, and system utilities.
- Experience with monitoring tools and diagnostic utilities for mainframe environments, such as Omegamon, SYSVIEW, or similar products.
- Excellent problem-solving skills and the ability to analyze complex technical issues under pressure, prioritizing tasks effectively to meet service level objectives.
- Willingness to work in a 24x7 support environment, including on-call rotations, weekends, and holidays, to ensure continuous availability of services.
- Familiarity with ITIL principles and best practices for incident, problem, and change management is a plus.
- Knowledge of scripting languages (e.g., REXX, CLIST) and automation tools for mainframe environments is advantageous.
To apply please click the Apply button or send us your updated profile to [email protected]
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.
