(a) Technical Service Support
· Support Set-up, troubleshooting and identify problems for onsite software issues / problems encountered.
· Provide support to FSEs for onsite software related matters.
· Review machines log files, machine configuration and related machine information to identify problems areas for software related matters.
· Liaise with Engineering Software team to clarify customers’ request, issues, problems that are identified.
· Create User request, SIR (Software Issue Report) and needed information for Engineering software team to understand the requirement as to provide correct solution.
· Support bench or machine test for new release software before onsite implementation.
(b) Technical Training
· Provide technical training for FSEs / customers on Software related troubleshooting matters.
· Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective recording, monitoring, and resolution for software issues.
MAIN JOB SPECIFICATIONS / REQUIREMENTS
• Higher NITEC / ITC / Diploma in Electronics/Electrical Engineering
• Some experience in servicing automated / production equipment.
• Computer literate with C++ program knowledge
• Good communication and orientation skills
· Able to travel overseas at short notice
