Job Responsibilities:
· Assist residents with check-in and check-out procedures
· Ensure all residents are attended to at the Front Desk
· Issue apartment access key cards
· Attend to and anticipate all residents' queries and needs
· Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
· Manage residents’ accounts, information and apartment availability in the system
· Perform simple bookkeeping
· Make and confirm reservations
· Assist with the onboarding process for new employees
· Respond to all queries through walk-ins, emails and calls and assist with requests
· Handle and record resident feedback and complaints, referring them to supervisors and managers
· Receive and convey messages to residents promptly
· Handle the safekeeping of cash and residents’ valuables and belongings
· Perform related tasks as assigned
Job Requirements:
· Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
· Service-oriented
· Passion in learning a variety of tasks, including handling paperwork
· Willingness to perform shifts
