Responsible for setup and installation of technical systems, applications, or process designs for clients’ purchased or outsourced technology and business process solutions. Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.
Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.
Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.
The primary responsibility of the TS Implementation Engineer is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.
· In designing and building complex WLAN – Cisco/Meraki/ Aruba/ Alcatel/ Junpier Mist
· In Network Access Control – ISE/ Aruba Clearpass
· Hands on LAN switches: Cisco N9K, Alcatel OmniSwitches, Juniper EX switches
· In designing and building complex campus network with Software Defined Access (SDA) solutions from Cisco or any other SDA vendors.
· In network automation via scripting (e.g. Python, Ruby) or tools (e.g. Ansible, Algosec, Chef)
· In designing and building network security (Checkpoint, Palo Alto, Fortigate, Cisco firewall, IDS/IPS, VPN, SSL), Content Networking (cache, load balancer, F5, etc.)
