Summary
Reports to Manager, Information Technology on IT day-to-day operations and support functions.
Major Duties and Responsibilities:
- Level 1 support, maintenance and resolution of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the campus.
- Provide training to users in the usage of systems and access to networks.
- Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.
- Provide input for annual IT requirements planning and budgeting.
- Analyse, and evaluate system and users’ requirements and make recommendations for IT upgrades.
- Proactively identify acquisition opportunities of new innovation initiatives in line with the strategic objectives of the school.
- Occasionally standby for events and exams after office hours upon request.
- Undertake any other related assignment that may be given by the manager and/or his/her designate.
Requirements
- Diploma in Information Technology
- Good understanding of Google Workspace ecosystem and Microsoft Office.
- Familiarity with various products which include Chromebooks, Macbooks, iMacs and Apple TV, Chromecast etc.
- Ability to diagnose and troubleshoot basic technical issues.
- Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance.
- Good interpersonal skills and a team player.
- Strong communication skills with all team members.
- Attention to detail and focus.
Work Schedule
Mon-Fri, 8 am to 5 pm
Note: Company transport offers pick-up and drop-off services at Queenstown MRT station.
