Provide operational support and process export documentation (billing invoices, reports and airway bill) accurately and promptly to achieve OPS objective and meet airlines departure and helping branch in complying with Customs and any other government agencies’ regulations.
Process export documentation accurately and timely for customers and meet Customers/OPS requirements and Airlines flight departure cut-off.
Ensure all documentations (billing invoices, reports, AWBs, etc.) are complete, scan in e.doc, properly indicated and accompany with shipments.
Check that all shipments checklists are completed, scanned, filed, and attached with the shipments as per IATA rules and regulations.
To meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives as required.
Complete DAYEND closing report at end of the day.
Review shipment events data and shipment manifests are update timely and accurately to meet Operational Performance Audit objective.
Ensure all shipments pre-alert documentations are send to customers and destination offices promptly.
Co-ordinate with Airlines terminal and warehouse vendor staff for any shipment dispute, discrepancy etc.
Communicate with customer service team on any issues pertaining to rates, destination, and shipping instruction errors.
Provide 24 hrs service to include after office hours, holidays, and weekends for Urgent/Aircraft on Ground (AOG) shipments arrangements.
Required to perform shift work and rostered duties.
Declare all different types of AOG customers shipping permits compliance with customs rules and regulations.
Take up additional tasks as required meeting department’s needs.
