A Patient Service Senior Executive is responsible for providing frontline services in areas such as scheduling of appointments, payment collection, liaising with patients and caregivers, and providing advice on invoicing matters. H/She may provide support to clinicians by preparing treatment rooms. H/She is required to perform department operations such as administration of clinic’s appointment resources and slots management. H/She assists in onthe-job training for new patient service associate staff and participates in quality improvement projects and initiatives. H/She may work in various clinic locations when the needs arise. H/She should be organised and responsive. She should possess effective communication and interpersonal skills.
Roles and Responsibilities:
Provide front-desk services:
• Manage and respond to enquiries
• Liaise with patients and other stakeholders to provide services to patients
• Schedule appointments for patients
• Perform registration and necessary discharge procedures for patients
• Provide advice on invoicing matters to patients and Perform payment collection procedures
• Identify situations where patients require additional attention
• Perform service recovery
• Promote use of automated or self-help services, e.g. Patients Satisfaction surveys inclinic Support clinic operations:
• Prepare treatment rooms.
• Manage inventories of clinical and non-clinical items
• Conduct training of staff
• Generate reports Perform quality management:
• Participate in quality improvement initiatives and projects
• Participate in the execution of designated emergency response task
44 Hours per week excludes 1 hr break ;
Mon - 9 am to 6 pm
Tue - 10 am to 7 pm
Wed - 10 am to 7 pm
Thu - 9 am to 6 pm
Fri - 9 am to 6 pm
Sat - 9 am to 1 pm
Benefits
• Performance Bonus
• Annual Leave 14 days
• Medical Coverage : S$ 360 p.a.
• Training Allowance : S$ 500 p.a.
*Annual Allowance .applicable after 1 years service
Location : Marine Parade (East)
How to Apply
What's App : 89102000
Email : [email protected]
