Key Responsibilities:
· Ensure Customs Clearance of inbound shipments are executed in a Timely and Right First Time manner to foster customer satisfaction, and pro-actively communicate delivery related information and mitigation plans (where appropriate) to stakeholders.
· Ensure that Incoming shipments are received in SAP in a a Timely and Right First Time manner to foster customer satisfaction, and pro-actively communicate delivery related information and mitigation plans (where appropriate) to stakeholders.
· Ensure Service Provider (Customs Broker and Transport Service Providers) operate in Safe and Compliance (Quality and Business) fashion.
· Review, develop, monitor, and enforce the appropriate Service Level Agreement with Service Providers.
· Engage internal and external stakeholders to align operational imperatives and deliverables.
· Initiate and manage projects related to service, efficiency and / or savings improvements and drive all team members to engage in Continuous Improvement initiatives for their respective area of responsibility.
· Direct and coordinate with external warehouse regarding inbound shipments.
· Review escalation of issues from customers' or shippers' and reviews complaints regarding services related to inbound shipments.
We value:
· Diploma/Degree holder majoring in Supply Chain or business-related discipline.
· 3 to 5 years relevant experience in International/cross border logistics.
· Valid professional certification relating to international and local Dangerous Goods regulations: IATA, IMDG preferred.
· Good knowledge of International/cross border logistics process and incoterms
· Experience with Letter of Credit will be advantageous.
· Experience with SAP Shipping & Transportation module preferred.
· Excellent communication skills (English)
· Proficient in Microsoft office like Excel/VBA.
We offer:
· A global and diverse working environment
· Highly dynamic and multicultural company
· Fair and competitive remuneration package
