Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.
Job Description :
Operational IT Support Analyst (Incident and Ticketing)
Require Skills:
- 2+ years of relevant IT experience, preferably into Operational domain
- Tracking of eMemo/Contract activities- must have experience.
- Onboarding / Off-boarding process - must have experience.
- Recent Track Incident and Problem ticket is a must.
- Raise a case with Supplier and follow-up for tech support
- Raise a Remedy request for control-m changes
- Write new Standard Operating Procedure (SOP) and knowledge document and review the existing support document
- Track the invoices and payment
- Liaise with procurement for vendor contract renewal
- Communicate with business for Disaster Recovery (DR) activity
- Track CAPEX and OPEX (Capital & Operational Expenditure)
- Setup of meetings, capture minutes, follow ups with teams as required
- All other semi-technical tasks that can be performed within Service Recovery to support the Service Recovery team
- Domain- Banking
- Work location : Alexandra Road, SG
