Program Manager (Sales Support)
- 9 months contract (maternity cover)
- Work location: Central
Our Client
- Leading global advertising platform company
The Opportunity
- Be responsible for driving Sales and customer Support sentiment by being a trusted cross-functional partner, addressing feedback and communicate Support progress.
- Effectively communicate relevant insights around feedback, challenges, and roadblocks to appropriate stakeholders to influence and drive their roadmap prioritization.
- Collaborate closely with Sales and Support Operations teams to develop multi-faced solutions to fix problems at scale at all stages of the support process.
- Develop compelling data-backed analyses on ways to improve the customer experience - looking at bothproduct fixes and operational improvement opportunities.
Your Background
- 5+ years of experience in sales support, engagement, strategy or related experience.
- Ability to communicate and present effectively to a diverse audience, across cross-functional partners at all levels in a fast-paced environment.
- Experience building relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, and influencing teams towards achieving goals.
- Problem solving experience to assess, analyze, troubleshoot, and resolve issues through defining and tracking metric.
Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information. Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.
