As a Service Manager - High Voltage , primarily you will implement Service strategy in line with Hub and GPG strategy and drive Service growth locally in Singapore for the combined resources of business unit. This role will lead the Service organization and take responsibility for Service Sales, Operations.
The incumbent will be responsible on profitability and cash flows , and a complete Profit and Loss responsibility. Optimum utilization of resources with an eye on any under absorption.
Your responsibilities:
- Drive implementation of the Service strategy condition assessments, AIS/PASS/GIS Systems diagnostics, Digital portfolio, tool pool setup and control etc and ensure corresponding plans are implemented consistently in the Service organization leveraging on the synergies between PGHV.
- Drive, implement, report and monitor performance targets as part of the local unit P&L (OPQ, OTD, CCRP’s, Orders, revenue, productivity, investments, customer satisfaction, operational excellence, etc.).
- Run the day-to-day Service business to ensure profitable growth and improvement of Service productivity, implement agreed delivery and performance standard to ensure consistency in quality and customer satisfaction.
- Execute the (global) service and delivery sales channel strategy within the local unit and implement productized Service offerings and materials for marketing purposes and invests in Service Sales to increase market penetration. You will build sustainable customer relationships to ensure local client growth, satisfaction, and retention together with Sales and support Sales resources in customer meetings.
- Drive consistent development of processes and practices based on customer feedback (Net Promoter Score (NPS)) and invest in improving the quality of existing Service products and in developing new Service products to expand the portfolio in line with global direction.
- Take responsible for health and safety of the local Service Unit People leadership and development, ensure that the area of responsibility is properly organized, staffed, skilled, directed, guide, motivate, develop direct and indirect subordinates and improve training, develop capabilities and competencies.
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility in own project action in the site.
Your background:
- University degree in bachelor's degree in electrical engineering.
- More than 10 years of experience in High Voltage industry of 44kV and above
- Competent knowledge of the high voltage industry in Singapore
- Experience in managing a team of 10-20
- Excellent written and verbal communication skills with high attention to detail.
