Key Responsibilities
- Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
- Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
- Orchestrate and lead the local IT teams to work together as one single high performing agile team in support of the whole region.
- Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
- Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
- Point of contact between Regional and Local teams to implement key initiatives for the organisation.
- Implement and maintain a Problem and Incident Management process across region
- Develop and maintain documentation, operational IT procedures, and troubleshooting steps
- Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region
General Requirements
- More than 3 years experience in regional IT client services management with global organizations
- Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
- Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
- Project Management and decentralized team coordination experience
- Well-rounded IT technical knowledge across end user computing environments and ITIL service management
- Relevant certifications (e.g. Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, …) are a plus.
- Bachelor or Master degree (Computer Science) or equivalent through experience
