- Provide front desk reception duties covering incoming calls and directing calls to appropriate associates/ward
- Provide directions and assistance to all internal and external customers by handling their requests and inquiries
- Manning of triage:
- Exchange access cards for visitors (Next-of-kins, vendors, etc)
- Register new visitors, staff on Visitor Management System (VMS)
- Supervise ART swabbing, when required
- Manage Nursing Home e-mailbox and forward to relevant parties, and reply general inquiry
- Co-ordinate and handle mail distribution, the flow of faxes, and courier services
- Handle feedback from all channels and provide appropriate follow-up actions/ service recovery
- Handling and receiving of delivery/parcels from vendors
- Monitor QuestLab collection of samples for testing
- Submission of claims for selected Nursing Home purchases (e.g. p-card or cash) via Visa Intellilink and HRMS respectively, including claims for staff welfare events
- Support the appointment booking for NOK visits
- Coordinate and prepare meeting room for internal/external training and meetings such as food and beverages, writing material, and set up meeting rooms
- Inform Housekeeping to clean up the meeting room after the event
- Update the staff phone directory if there are changes
- Upkeep of photocopy machine including calling vendor/ IT for repairs
- Assist with resident’s pre-admission (pack welcome basket), admission & discharge process
- Arrange pickup timings for TCUs and liaise with Nursing on any special/ Adhoc arrangement
- Prepare weekly and monthly reports for transportation requests and visitation.
- Upkeep pantry and office supplies (e.g. copier paper, letterhead, envelopes, toner, stationeries) and requisite replenishment
- Upkeep and requisite dormitory supplies (e.g. shoe rack, uniform, ironing board/iron, bedsheet, towel, blanket, pillow, pail, clothes hanger)
- Any other duties as assigned
Requirements:
• Min. ‘N’ Level
• Min. 1-year related experience in customer service
• Excellent communication skills both written and verbal
• Proficiency in Google Suite and/or MS Office
• Ability to multi-task
• Proactive approach and flexibility to support team and colleagues when needed
For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: Nursing Home Receptionist
Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599
