Key Skills:
AS/400, UNIX, WinNT, etc, running Production and Development environments
Job Objectives
To join a team of computer operators, performing 24 x 7 shift duty on rotation, responsible for running day-to-day computer operations and performing helpdesk functions in our Data Centre which runs multi-platform systems on Mainframe, AS/400, UNIX, WinNT, etc, running Production and Development environments.
Key Responsibilities
· Monitor various monitoring facilities for software and hardware including operating systems, application systems, ATM and network equipment, and react to exceptions in accordance to Standard Operating Procedures
· Monitor application job flow which are scheduled by job scheduling software, and react to exceptions in accordance to Standard Operating Procedures
· Perform reports printing and distribution
· Manage IT-related incidents and problems reported via phone call or e-mail from UOB staff
· Maintain Incident Logs for incidents and problems for all software, hardware and applications being monitoring
· Perform job submission, backup, recovery and restart in accordance to SOP or approved ad-hoc requests
· Perform first-level system and batch problem determination and resolution only, and escalation to second and third levels in accordance to Standard Operating Procedures
Key Requirements
· Minimum Degree in IT or Computer Science from a recognized polytechnic/institution
· Minimum 5 years of working experience in relevant work area
· Experience in operating at least 3 of these platforms: AS400, Mainframe, Unix/Linux and Windows
· Proficient in using MS Office Suite of products
· Proficiency in Excel macros, pivot tables and charting is a plus.
· Good communication and interpersonal skills and proficient in English Language
· Proven ability to work independently and under pressure
· A good team player
