Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.
Join us as a Housekeeping Supervisor (Public Area) in Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. Because, for this vital role, we’re looking for someone who can:
Financial Returns:
- Works with Superior / Housekeeping Manager in the preparation and management of the Department’s budget.
People:
- Supervise the implementation of housekeeping standards and procedures.
- Prepare and distribute public areas’ special projects to assigned staff and review priorities
- Schedule daily, weekly, monthly, and quarterly deep clean program
- Recommended changes to these standards and training needs on an ongoing basis
- Solve employee grievances
- Ensure consistency within the department
- Works with Superior and Human Resources on manpower planning and management needs
- Open and close the shift and ensure effective shift hand over
- Management of all incoming and outgoing calls
Guest Experience:
- Maintain a current and thorough knowledge of all housekeeping systems
- Perform Routine inspections of all public areas’ cleanliness
- Liaise with Front Office for guest and hotel requirements
- Liaise and follow-up with Engineering on public area defects
- Co-ordinate special projects (example window and carpet cleaning)
- Anticipate guests’ needs and deliver True Responsiveness
- Management of lost property for the hotel
- Ensure you have complete knowledge of layouts and facilities
Responsible Business:
- Maintain daily cleaning checklist report filing
- Manage and maintain cleaning equipments
- Participate in weekly public areas walk with HOD to identify areas of improvement.
- Conducts shift briefings to ensure hotel activities and operational requirements are known
Qualifications and Requirements:
Minimum Diploma or equivalent plus 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including:
- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities
What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.
And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
