JOB RESPONSIBILITIES:-
- Process customers’ requests such as Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications;
- Ensure all requests are completed accurately and within the agreed Service Level Agreement;
- Support and resolve customers’ and business units’ feedback/complaints and queries promptly;
- Identify opportunities to improve productivity, risk controls, efficiency and service quality in the team;
- Support in digitization effort driven by the management and ad-hoc /admin tasks assigned.
JOB REQUIREMENTS:-
- A recognized diploma, with at least 1 year of relevant banking experience;
- Candidates with banking operations experience will be an advantage;
- Maintain strong analytical, problem-solving, and communication skills;
- High level of integrity, accountability and able to work well as a team-player.
