Our client is a reputable Insurance company.
Contract duration: 6 months
Work location: PLQ
Working hours: Mon - Fri 9am - 6pm
Salary: up to $3500 + completion bonus
Responsibilities
- Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
- Ensure unresolved issues over the counter are promptly followed up and resolved within
- stipulated time;
- Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
- Provide excellent customer service experience;
- Manage customer feedbacks/complaints with a good closure within the operational
- turnaround time.
- Take accountability in considering business and regulatory compliance risks and takes
- appropriate steps to mitigate the risks;
- Maintain awareness of industry trends on regulatory compliance, emerging threats and
- appropriate steps to mitigate the risks;
- Highlight any potential concerns/risks and proactively shares best risk management
- practices; and
- Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
- May be rotated amongst the different Service Centres;
- Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
Requirements
- Min. diploma
- Prior experience in insurance will be a plus
- Comfortable with handling customers face-to-face
- Customer service oriented
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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