Summary
DataOperations Lead for a new large-scale National Healthcare IT System
Roles & Responsibilitiesas Data Operations Lead
- Report to the Operations Manager, be responsible for data operations of a new national data repository
- Accountable for the fulfilment of the system’s roles and responsibilities as one of the HealthierSG data single source of truth
- Publish and enforce data definitions for established data subjects
- Establish data contributor and data consumer onboarding processes with compliance to data governance policy, conduct onboarding with thorough quality assurance controls
- Plan and Prioritise onboarding requests, track and report contributor& consumer onboarding status
- Ensure data availability to data consumers, and provide timely communications in cases of disruptions
- Respond to enquiries on data qualityand inform the relevant data contributor promptly
- Receive and apply correctionsprovided by data contributors
- Identify and establish measures on on-going basis to proactively detect data quality issues and follow up with the respective data contributors for timely data corrections, as well as implementation of preventive measures
- Provide regular reporting of data quality issues to internal andexternal stakeholders, data owner, and trackall data quality issues till closure
- Ensure compliance to both internal and external SLAs
- Manage team’s support schedule to ensure full coverage of data operation services, as well as coaching team members to deliver consistent support service quality
- Provide strong leadership for matters relating to operations support, processes, and guidelines to achieve service excellence
- Advise improvements and assist in the development of measurable information and SOP / knowledge base / dashboards to assure continued effectiveness of system operations
Specific Requirement/Skillsets
- Degree in Computer Science, Information Technology,Management of Information Systems, or related discipline
- Minimum 8 years hands on experience in large scale IT applicationoperations, preferably in the area of data operation
- Excellent analytical skills with attention to detail
- Possesses good verbal and written communication across all levels of personnel with proven ability to translate complex, technical subjects into clear and concise communications to a variety of key stakeholders Pro-active, independent, and able to react quickly and resolve issuespromptly
- Experience in Healthcare domain is anadded advantage
