Responsibilities
- Provide supervision, direction and leadership in the Hotel in accordance with the objectives and quality standards established by the hotel and also in driving the business to achieve its maximum potential.
- Responsible for the proper, efficients and profitable functioning of the hotel. Oversees the Front Office and Housekeeping Departments.
- Prepare the long-term and short-term strategies and plan, budget and forecast for the hotel together with the Senior Hotel Manager.
- Develop, recommend and advise the Senior Hotel Manager on any areas of improvement in processes and strategies of the Hotel.
- Be proactive and resourceful in the analysis of trends and changing needs and expectations of guests in terms of accomodation, services and facilities.
- Inspect guest rooms, public areas, lobby and other facilities periodically in order to maintain consistently high level of standards.
- Responsible in meeting the KPIs set for ancillary revenue i.e upselling and customer engagement score i.e social media reviews.
Requirements
- Diploma in any field.
- At least 5 years of relevant experience.
- Team player with positive attitude, enthusiasm and initiative.
- Knowledge in Opera System will be advantageous.
