1. Role Description:
We are seeking a dynamic and experienced Operations Manager to oversee the day-to-day operations of our pub. The ideal candidate will have a strong background in pub management, a passion for the hospitality industry, and the ability to lead a team in providing excellent service to our patrons.
2. Specific Responsibilities:
• Understand the local and national regulations pertaining to the sale and service of alcohol.
• Obtain and maintain all necessary licenses and permits for the operation of the pub.
• Develop a system for ensuring compliance with age verification and responsible service of alcohol.
• Stay informed about changes in liquor laws and adjust operations accordingly.
• Train staff on the importance of adhering to liquor licensing regulations.
• Implement effective security measures to ensure the safety of patrons and staff.
• Develop a comprehensive crowd management plan for peak hours and special events.
• Train security personnel on conflict resolution and handling disruptive behavior.
• Establish procedures for handling potential security threats or emergencies.
• Regularly review and update security protocols to address evolving challenges.
• Implement inventory management systems to track and control stock levels effectively.
• Develop strategies for minimizing wastage and controlling costs related to beverage inventory.
• Establish relationships with suppliers to negotiate favorable terms and prices.
• Conduct regular audits to ensure accuracy in inventory records.
• Implement measures to prevent theft and pilferage of stock.
• Plan and coordinate live entertainment events to enhance the pub's atmosphere.
• Develop relationships with local artists, bands, and performers for regular performances.
• Implement effective event management strategies for themed nights, parties, and promotions.
• Ensure the pub's facilities are equipped to accommodate live performances and events.
• Coordinate marketing efforts to promote upcoming events and attract a diverse audience.
• Develop efficient staff scheduling procedures to meet operational needs during peak hours.
• Conduct regular training sessions to ensure staff members are well-versed in pub operations.
• Foster a positive and customer-focused culture among staff.
• Train employee on responsible service practices, including recognizing signs of intoxication.
• Implement cross-training initiatives to enhance staff flexibility and cover various roles.
• Develop strategies for creating a welcoming and inclusive atmosphere for patrons.
• Train staff on effective customer service, including order-taking, conflict resolution, and communication.
• Implement loyalty programs and promotions to enhance customer retention.
• Establish feedback mechanisms to gather customer opinions and address concerns.
• Use customer feedback to make informed decisions about improvements and adjustments to operations.
3. Competencies:
1. Liquor Licensing and Compliance
2. Security and Crowd Management
3. Inventory and Stock Control
4. Live Entertainment and Events
5. Staff Scheduling and Training
6. Customer Relationship Management
4. Duration of Traineeships: 6 months
5. Approved Training Allowance: Mature Mid-Career Individuals - $2900
